You can install Sky Go on up to six devices with the ability to watch on mobile. That includes Android and iOS handsets, tablets, PC and Mac. I understand that you are having an issue with watching content for the Sky Go app. Let's see if we can figure out what is going on. As with any app that is downloaded from the App Store, start with closing out the app entirely and relaunching it. Then move on to restarting your iPad. I would also make sure that your iPad and the app are up to.
Sky Go is an online television service from Sky Group provided free for Sky TV subscribers that allows users to watch live and on demand Sky TV via an internet connection. The Sky Go app is available on Windows and Mac computers and also on Android and iOS devices.
Overview[edit]
On demand content comprises sports highlights, latest news, movies and TV programmes. Content is viewable for a limited amount of time and is protected by digital rights management software provided by Microsoft and the NDS Group, and therefore cannot be copied to disc or viewed beyond the date carried by its license. The service is available at no extra cost to existing Sky TV customers, with accessible content depending on the subscriber's Sky package. Non-Sky TV customers can access the service by subscribing on a pay-per-view basis.
Sky Go is viewable on up to two devices, with the ability to increase this to four devices with Sky Go Extra for a monthly fee. The now-deprecated Microsoft Silverlight 3.0 browser plug-in is required to play content on computers. Due to viewing rights, certain programmes are not available to watch via Sky Go, and are 'blacked out' from the schedule. To have access to the full selection of live TV channels available on Sky Go, users will need a subscription to the relevant Sky TV packages that correspond to the available channels.
History[edit]
It originally launched on 11 January 2006 as Sky by Broadband. On 25 November 2006 Sky announced that Sky By Broadband had been rebranded as Sky Anytime on PC. The rebranding also coincided with an update to the client, which included a new interface and a pay-per-view service for movies and US television shows. On 16 May 2008, Sky Anytime on PC was rebranded as Sky Player, along with updated software to include live simulcasts of Sky News and Sky Sports.
On 29 October 2009, the service expanded on to the Xbox 360. An Xbox Live Gold subscription is required, and users need to register via the Sky Go website.[1] Features include a party system which allows multiple users to watch content at the same time, with users represented by their Xbox 360 Avatars in a virtual room. Due to the high level of demand, the launch of the service was troublesome and technical issues caused the entire Sky Go platform to become unavailable. To rectify this, Sky decided to open up Sky Go on Xbox 360 to users incrementally over the following days.[2]
Sky Go
On 19 November 2009, Sky Player was also made available to Windows Media Center-equipped Windows 7 computers.
Users of 3G phones on Vodafone, Orange, and T-Mobile could subscribe to Sky Mobile TV. The service consisted of three packages —-Sky News, Sport and Factual Pack; Sky Entertainment Pack; and Sky Music Pack—-which include a mixture of live and made-for-mobile channels of broadcasters’ channels.
On 6 July 2011, Sky Player and Sky Mobile TV services were merged and rebranded as Sky Go.[3] Key changes include the ability to watch live channels in line with your Sky TV subscription at no additional cost, limited to two simultaneous devices. Support for Windows Media Center was dropped, however an app was released for Apple's iOS operating system, used on the iPad, iPhone and iPod Touch. A Sky Go app for Android devices was released on 20 February 2012.[4] Sky Go for Android does not work on rooted phones and was initially only available on a selection of Android phones from HTC and Samsung.[5] On 11 December 2012, Sky Go added support for Jelly Bean and additional devices, including those from Google, LG and Sony.[6]
As of 2013, Sky Go is not in development for other platforms such as BlackBerry 10, Windows Phone 8 or Windows RT, as Sky believes that the market is too small to justify the cost of development.[7][8]
On 22 January 2013, a download service called Sky Go Extra was added, allowing up to four users to download content to their computers, smartphones and tablets to view offline for an additional monthly fee.[9] The download feature was previously available for free in the Sky Go Desktop client.
On 1 May 2014, Sky announced the PlayStation 3 and PlayStation 4 will be receiving Sky Go by the end of 2014.[10] The PlayStation 4 received the service on 3 December 2014, through an application named 'TV from Sky' [11] and on 29 January 2015 Sky launched this application on the PlayStation 3.[12]
Since 2019, Sky Mobile customers can use Sky Go including Sky Cinema and Sky Sports without a mobile data charge.
References[edit]
- ^'Watch TV From Sky Through Your XBOX 360'. Xbox.com. 25 September 2009. Retrieved 6 November 2009.
- ^'Sky Player's Delayed launch'. pocket-lint.com. 28 October 2009. Retrieved 8 February 2010.
- ^'Sky TV Goes Online and Mobile for all 10 million customers'. British Sky Broadcasting. 10 June 2011.
- ^'Sky Go for Android launched'. TechRadar. 20 February 2012.
- ^'Sky Go for Android: If you want it to work, don't upgrade to Android 4.0'. Electricpig. 20 February 2012.
- ^'Sky Go Android app launched for 14 new devices including Google Nexus 4'. Trusted Reviews. 11 December 2012.
- ^'Don't hold your breath for Sky Go on Windows Phone or Surface'. TechRadar. 12 November 2012.
- ^'Sky Go BlackBerry 10 app not in the works says broadcaster'. Trusted Reviews. 1 February 2013.
- ^'Sky Go Extra download service launches'. The Daily Telegraph. 22 January 2013.
- ^'Sky Go and NOW TV to join PlayStation®4 this summer'. BSkyB. 1 May 2014.
- ^Duncan Heaney. Sky Go app available for PlayStation 4, but it’s not called Sky Go, broadbandchoices.co.uk, December, 2014.
- ^Rik Henderson. Sky Go now available for PS3 owners too, TV from Sky app in PlayStation Store, pocket-lint.com, January, 2015.
External links[edit]
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Sky Go Apps
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Sky Go App Ios Download
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.